Shipping
WHEN WILL MY ORDER SHIP?
Orders are usually processed and shipped within 1–2 business days (Mon–Fri).
Processing times may be slightly longer during holidays or peak periods.
How long will delivery take?
Once your order ships, you'll receive a tracking email with your tracking number.
Estimated delivery times:
United States
• Standard Shipping: 2–5 business days
International
• Standard Shipping: 7–14 business days
Delivery times may vary depending on destination and carrier.
Do you ship internationally?
Yes, we currently ship to select international destinations.
Shipping rates are calculated at checkout based on your location.
Delivery times vary depending on destination and carrier.
If your country is unavailable at checkout, please contact us at hi.froustudio@gmail.com and we'll do our best to help.
Where do orders ship from?
All orders are carefully packed and shipped from our Los Angeles studio in California, United States.
Returns & Quality Guarantee
CAN I RETURN OR EXCHANGE MY ORDER?
Because many of our pieces are made in small batches, all sales are final and we do not accept returns or exchanges.
We encourage reviewing product details, sizing, and materials carefully before placing your order.
OUR 30-DAY QUALITY GUARANTEE
Our 30-Day Quality Guarantee covers manufacturing defects that affect the quality, functionality, or structure of your jewelry.
Covered quality issues
• Broken clasps or chains
• Loose stones caused by setting issues
• Plating defects beyond normal wear
• Structural defects upon delivery
Not considered defects
Natural variations in freshwater pearls and stones — including differences in color, shape, texture, and surface characteristics.
The guarantee does not cover
• Normal wear and tear
• Scratches from regular use
• Water or chemical damage
• Accidental damage or mishandling
• Lost or stolen items
After-Sales support & next steps
If you experience a quality issue within 30 days of delivery, please email hi.froustudio@gmail.com.
To help us review your request quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the piece (photos in natural light are especially helpful)
Return & Replacement Shipping:
If a return for inspection is required, customers are responsible for the cost of return shipping.
Once your claim is approved, we will cover the shipping cost to send your replacement.
What Happens Next:
We will review your request within 2–3 business days.
If approved, we will prioritize a replacement of the same design whenever possible.
If the original design is no longer available, we may offer store credit or help you select another piece of equal value.
Every situation is different, so each request is reviewed individually.
We value your experience and will always do our best to find the most suitable solution.