Shipping&Returns
At frou studio, every detail is prepared with care. We’ve gathered answers to the most common questions here — and if you need anything more, just reach out.
Orders&Shipping
When will my order ship?
Orders are usually shipped within 1–2 business days from our Los Angeles studio (Mon–Fri).
United States 🇺🇸
• Standard Shipping
· Processing: 1–2 business days
· Transit: 2–5 business days
• Express Shipping
· Transit: 1–3 business days
Canada 🇨🇦
• Standard Shipping
· Processing: 1–2 business days
· Transit: 7–12 business days
• Free Shipping (Orders over $120)
· Transit: 7–12 business days
📦 Tracking information will be emailed once your order ships.
⚠️ Please note: Delivery times are estimates and may be affected by holidays, weather, or carrier delays.
✨ Thank you for your patience and understanding.
Where is my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to follow your package online.
If you did not receive a confirmation email, please check your spam folder or email us at hi.froustudio@gmail.com.
International Customers
International orders ship from the U.S., and any duties or import taxes are the responsibility of the customer. At this time, international purchases are final sale and cannot be returned or exchanged. If your order arrives with a mistake or manufacturer defect, please contact us — we’ll always do our best to make it right.
Warranty&Returns
Return Policy
All sales are final — we do not accept returns or exchanges.
Please review your order carefully before completing your purchase. We recommend double-checking sizing and product details before placing your order.
If you have a quality concern or believe your item may be eligible under our warranty, please see our Warranty Policy below or contact us at hi.froustudio@gmail.com.
Damaged or Defective Items on Arrival
If your order arrives damaged or something doesn’t look right, please email us within 48 hours of delivery at hi.froustudio@gmail.com. Be sure to include your order number, clear photos of the item, and packaging. We’ll take care of it.
Warranty Coverage & Replacements
Our warranty covers quality issues within 30 days of purchase, including:
• Manufacturing defects
• Broken chains or clasps
• Loose stones (from setting issues)
• Plating defects
• Structural issues
Not covered under warranty:
• Normal wear and tear
• Accidental damage or mishandling
• Lost or stolen items
• Water or chemical damage
• Oxidation or aesthetic changes from regular use
How it works:
1. Email us within 30 days at 📧 hi.froustudio@gmail.com.
2. Include your order number, description of the issue, and clear photos.
3. Our team will review your claim within 2–3 business days.
If approved, we will:
• Replace the item with the same design (if available), or
• Offer another piece of equal value, or
• Provide store credit for future purchases.
✨ We’re here to make it right — just reach out.
Submit a Return or Warranty Request
To submit a return or warranty request, please click the link below to open your email and fill in the required details:
📩 Click here to submit your return request via email
✉️ If you’ve already submitted your request, please allow 1–2 business days for our team to confirm via email.
We’ll review your request with care and get back to you as soon as possible 🤍
Product Info
Allergy Info
Our pieces are made with high-quality stainless steel (304) and surgical-grade stainless steel for earring posts (316L), as well as sterling silver with gold plating. These materials are considered hypoallergenic and safe for most skin types.
If you have known sensitivities, please review the material details on each product page or email us at hi.froustudio@gmail.com before ordering — we’re happy to help!
✨ Still have questions?
We’re always happy to help.
💌Email us at hi.froustudio@gmail.com
or simply fill out the form below⬇️